Known Problems
Outlook Sync > Outlook > Phone/PDA and back again produces duplicates
A 3 way sync from MyOffice > Outlook > Mobile phone /
PDA and back again is NOT RECOMMENDED.
It may work but the most likely outcome is that it will
produce duplicates. If you continue the cycle of syncing it
will produce triplicates, then quadruplicates and so on.
Whether or not the sync works depends upon the
sophistication of the sync between Outlook and the phone /
PDA. If this sync replaces the Outlook records (and thereby
destroys the sync IDs set up by MyOffice) then the records
on Outlook will look like new records to MyOffice and it
will add them to the database when they already exist.
If you wish to use your PDA to access MyOffice then you
should consider using the Pocket PC PDA version of MyOffice.
This connects directly to the MyOffice database.
Outlook Sync produces duplicates
Each time you create a new sync 'partnership' you could produce duplicates.
For this reason its best to create a partnership once and
then leave it alone.
The purpose of the partnership is to remember what's been synced.
When you delete a partnership, the application
forgets which appointments and contacts have
previously been synced with Outlook.
When a new partnership is added, all existing
entries will be synced afresh. So when the sync
program encounters entries in Outlook it doesn't
know that they were previously synced and it does
them again, producing duplicate entries in
the application. The same happens in the opposite
direction if you sync from the application to
Outlook.
If you get duplicates you should delete them manually from both systems.
Clicking on Outlook Sync menu displays 'Unable to open Microsoft Outlook'
The reason the message is displayed is either because:
- Outlook is not installed on the PC, or
- You are using a very early version of Outlook, or
- The registry has become corrupt in some way
preventing MyOffice from finding Outlook
If you are using an early version of Outlook (e.g. Office
97) you will need to upgrade to a later version.
If you are using Outlook 2000 or later try repairing your
Outlook installation. Failing that, uninstall and reinstall
Outlook.
Diary appointments appear to move to different times
Check that the date & time zone settings are
correct on all PCs used to access the diary.
Ensure that the checkbox called 'Automatically adjust clock
for daylight saving changes' is checked.
If one PC has the wrong date & time then
appointments entered via that PC will appear at
different times when viewed from another PC. The
appointments will appear to move by the amount of
the time zone difference.
If a diary is being accessed by users in
different time zones then you will need to configure
a specific time zone for the diary. i.e. Specify
the time zone in which you want the diary to
operate.
See Setting the time zone for a diary