Frequently Asked Questions (FAQ)
General Questions
What's the difference between the Windows Desktop version and the Web Browser version?
Can I run MyOffice on a Mac?
How many Diaries, Task Lists, Contact Groups and Email Folders can I have?
Security Questions
How secure is MyOffice?
Installation and Download Questions
What's the .NET Framework?
What does the MyOffice.NET installer actually install?
Multi-user Access
How do other members of my team log on to my account?
Can two people access the same diary from two different computers at the same time? If so, how?
Diaries / Calendars
I've just added some more diaries and I can't see them in the diary tree view on the left hand side of the diary window.
Appointments in my diary have no text. Where's the data gone?
Email
What's the difference between Email Folders and Shared Email Folders?
General Answers
The Windows Desktop version is the version you install on your PC. You can install
it on as many PCs as you like. The Web Browser version doesn't need installing and
is accessed via your web browser. e.g. Internet Explorer
The Windows version is rich in functionality and should be your preferred method
of use. You start the Windows version by double-clicking the icon on your desktop.
The Admin functionality can only be accessed from the Windows version.
The Web Browser version can be used from any PC connected to the internet. It only
has basic functionality but it does allow you to connect from anywhere in the world
without installing the software. To log on via a web browser go to
www.myoffice.net and click the 'Web Browser Login' menu option.
The web browser version of MyOffice works just fine on a Mac. The Windows desktop
version will not work on MacOS. However,
a number of users have successfully managed to get the Windows client working
using VMware Fusion.
Currently there are no plans to develop a MacOS version.
There is no limit on the number of diaries, task lists, contact groups and
email folders you can have in each account. We charge per user, not by the amount
of data you have, so there's no reason not to set up as many diaries, task lists,
contact groups and email folders as you need.
Security
Ensuring that Myoffice is online 24/7 is our top priority. We understand that our
customers need instant access to their data at any time of the day. MyOffice is
designed for 24/7 operation and has a number of automatic recovery procedures built
in.
All data is held on a cluster of servers and each server is mirrored both in terms
of disk drives and power supplies. This provides automatic redundancy in the event
of a failure and prevents interruption to the level of service.
The servers are protected by multiple firewall appliances with dedicated security
processors designed to provide maximum intrusion protection.
Spare backup servers are on permanent standby already configured and ready to replace
'live' servers in the unlikely event of a total server breakdown.
Your data is encrypted (128-bit encryption) using Secure Sockets Layer protocol
(SSL) during transmission between client and server.
Automatic backups are taken every 2 hours and stored on secure servers at an off-site
location.
All customer accounts are protected to prevent access by other account holders.
Under no circumstances can a customer access another customer's data.
Our aim is to provide you with a reliable, safe and secure method of sharing diaries/calendars,
contacts, tasks and email with your colleagues. We recognise how important your
data is to you and we take every precaution we can to protect it.
See 'How secure is my data?' for more details.
Installation and Download Questions
The .NET Framework is a component of the Microsoft Windows® operating system used
to build and run Windows-based applications.
The Windows Desktop version of MyOffice is a Microsoft Windows .NET application
that runs on your PC and connects via the internet to the MyOffice web servers.
In order to use the Windows version you will need the Microsoft.NET Framework in
addition to the MyOffice application. On newer PCs you will find that they come
shipped with the .NET Framework. On older PCs you will be guided through the installation
of the Framework when you install MyOffice.
The MyOffice Windows desktop installer installs only what's required to run the
Windows version of MyOffice, and nothing more. All that will be installed are
the program files required by the MyOffice client, Microsoft's SQL Server Compact
Edition (a small, free to distribute database program from Microsoft), and, if it's
not already present on your PC, the Microsoft .NET Framework 2.0. The installer
does not contain any unwanted 'nasties', and does not make any alterations to file
extension defaults, or any alterations to the programs your PC will run on startup.
Multi-user Access
You need to set them up as users within your account, have them install the software,
and then log in using the usernames and passwords you set up for them.
You may already have set up additional users. When you sign up for the 30 day free
trial you are given the opportunity to enter up to 5 users at that stage. If you
need more users click on Tools > User Admin and add the users.
To install the software go to the downloads page
and click on the 'Downloads' link. Follow the instructions to download and install
MyOffice. You can install the software on as many PC's as you like.
See 'How to - User Admin Basics' for more details.
Yes, MyOffice allows more than one user to access the same appointment at the same
time.
First of all you need to set up the users. You may already have done this when you
set up the free trial. If not, click on Tools > User Admin to set them up.
Next you need to install the software on the users' PC's. To install the software
go to www.myoffice.net and click on the 'Downloads'
link. Follow the instructions to download and install MyOffice. You can install
the software on as many PC's as you like.
Each user can then log on using the username and password that you set up for them.
In the main Diary window each user will see a list of the diaries they have access
to. The default setting is that all users have access to all diaries. You can change
the diary access permissions for individual diaries by clicking on Tools > Diary
Admin > Permissions tab.
See 'How to share Diaries \ Calendars online' for further
details.
Diaries / Calendars
You may have added some users and you're expecting to see diaries for these users.
Users and Diaries are different entities and are set up seperately. Diaries are
not automatically created for each user you set up. To add diaries click on Tools
> Diary Admin.
If you still can't see the diaries it will be because you haven't set the diary
access permissions correctly. The default setting is that all users in yours account
can see all diaries in your account. If you choose to apply security to control which users see the diary you
need to ensure that the user you are logged on as appears in the 'read/write' or
'read only' section of the permissions window. Click on Tools > Diary Admin and
edit the permissions for the relevant diary, giving yourself access.
See 'How to share Diaries \ Calendars online' for details.
The most common reason for blank appointments (appointments with just the outline and no text) is that the user
has selected to display a field that has no data.
In the main diary views you can choose to display any appointment field, even a
'user defined field' that you have configured into MyOffice. The selection is made
using a drop down box called 'Display'.
The default setting for the Display drop down box is 'Description'.
If you select an entry that has no data (eg Location) then the appointments will
be displayed with whatever is in tat field .... and if there's no data it will display
nothing.
So, if all your appointment text has suddenly disappeared, it usually means that
you've changed the Display setting. Change it back to 'Description' to fix the problem.
Email
Email folders - the middle of the three groups of folders on the left side of the
email window - are entirely private to you. Other users cannot access emails that
you place in these folders. Shared email folders - the bottom left corner of the
email window - can be shared with other users in your account, so you can use these
to hold emails that other members of your team need access to (for example, general
sales enquiry emails).
See 'How to share Email Folders' for details.
Technical Support
If you need technical support please email us at
support@myoffice.net
and include a brief description of the problem.
Telephone
If you'd prefer to phone please call:
+44 (0)870 7606951