Troubleshooting

Overview

You can access the application in two different ways:

  • using a Client Application installed on your pc
  • using a web browser (e.g. Internet Explorer)

Client Application

The Client application is a Microsoft Windows .NET framework application.

It is downloaded from our main web site and installed on your pc.

Your pc will need the .NET framework installed to run the application. This is free and can be downloaded from our main web site or installed from CD.

Your .NET security settings must be configured to allow the application to communicate with your pc.

Web Browser

The web browser interface presents data in conventional web page format. It can be accessed via a web browser such as Internet Explorer.